British Airways vs Virgin Atlantic – Which is the better airline?

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British Airways vs Virgin Atlantic – Which is the better airline?

In this video I compare British Airways and Virgin Atlantic.

I’ll take a quick look at the routes, cabins, service, food, loyalty benefits, customer service, and brand.

These opinions are my own based on flying with both airlines over the past twenty years.

I’ve flown British Airways on long haul and short haul, for both business and pleasure.

I’ve also flown Virgin Atlantic for holiday flights to the Caribbean.

In the case of BA I’ve flown in World Traveller, World Traveller Plus, and Club seats.

In the case of Virgin I’ve flown in Premium Economy.

First, the routes.

BA have a much bigger fleet and fly to many destinations in Europe, as well as long haul flights to most continents.

So in terms of reach Virgin can’t compete, and that does have a bearing on the loyalty program since you can’t use Virgin for short breaks in Europe.

That means you can neither earn any rewards nor spend any on short haul flights with Virgin.

Cabins and Seating

As you’re probably aware Virgin have just three cabin types; Economy, Premium Economy, and Upper Class.

Although recently they introduced a tiered Economy class.

BA on the other hand have four; Economy, Premium Economy, Business, and First.

These are known within the airline as World or Euro Traveller, World Traveller Plus, Club World or Europe, and First.

So Virgin’s Upper Class is on a par with BA’s Club Class.

I’m not going to into the details of seat and pitch measurements as there are many websites that do just that far better than I can.

What I would say is that Club Class on BA is a bit strange.

They have seats side by side in opposite directions and this causes a number of complaints from both passengers and cabin crew.

If you’re traveling alone and allocated a window seat in Club you can find yourself facing the tail of the aircraft.

You’ll be separated from the person in the adjacent seat (facing forward) by a screen that has to be down for take-off and landing.

If that person decides to stretch out and sleep on the flight you’ll have to step over their legs to reach the aisle.

Likewise, the cabin crew have to lean over them to pass any food or drink to you.

Premium on both airlines is fine for long haul, except perhaps when it comes to food.

BA’s food in Premium is inferior that of Virgin. I don’t understand how they can get something like that wrong after all this time.

Service from the cabin crews on both airlines is mixed.

It can’t be easy being a flight attendant, especially when you see the way some passengers behave and their standards of hygiene.

They also have to work long hours on low pay, cope with jet lag, and the incessant demands of some very discourteous and ungrateful people.

On the other hand, it seems both airlines employ crew who can be both curt and unhelpful at times.

Food on both is, well, airline food. You have to fly Club or First before you’ll get anything of restaurant quality.

Continued in the video…

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