This Qantas review examines the airline’s routes, fleet, classes of service, lounge access, and top features to help you decide if booking with Australia’s flag carrier is right for your next trip.
Qantas is the largest airline in Australia and flies to destinations around the world from its hub cities of Sydney, Melbourne, Brisbane, and Perth. Keep reading this Qantas review to learn more.
Introduction to Qantas
Qantas is the national airline of Australia with its head office in Sydney. Founded in 1920, it is Australia’s largest domestic and international airline operating flights across six continents.
In addition to passenger flights, the Qantas Group also operates regional airline QantasLink and budget subsidiary Jetstar Airways.
When Was Qantas Founded?
Qantas was founded in November 1920 in Winton, Queensland as Queensland and Northern Territory Aerial Services Limited (QANTAS). It began operating mail and passenger services in 1922.
Top Benefits of Qantas
- Extensive domestic network covers all major Australian cities
- Global route network connects Australia to Asia, Europe, the Americas
- Award-winning airport lounges in Australia and overseas
- Modern fleet including A380 and 787 Dreamliners
- Alliance with Emirates expands reach into Europe and Middle East
Current Qantas Fleet
The Qantas fleet is comprised of Airbus and Boeing aircraft including the flagship A380, 787 Dreamliner, 737s, and A330s. The airline has over 145 aircraft in total.
Best Classes of Service on Qantas
Qantas offers world-class comfort and service across their cabins:
Qantas First Class suites with fully lie-flat beds and gourmet dining offer a luxurious flight experience.
Lie-flat Business Class seats provide privacy and comfort on long haul international flights.
Premium Economy offers extra legroom, amenities, and personalized service at affordable upgrade prices.
Even in standard Economy, Qantas offers modern seats and great in-flight entertainment.
Qantas Frequent Flyer Program
The Qantas Frequent Flyer program offers members the ability to earn points on flights and everyday activities. Points can be redeemed for award flights and upgrades.
Qantas Lounge Access
Qantas operates airline lounges in domestic terminals and international business class passengers get complimentary access. Frequent flyers can also pay to enter.
Qantas Review: Pros and Cons
Here are the main advantages and disadvantages of flying with Qantas:
- Excellent airport lounges in Australia and key hubs
- Wide range of economy, premium economy, and business class seating
- Top-rated service from flight attendants and ground staff
- Strong on-time performance and reliability
- Extensive domestic and international route network
- High surcharges and taxes on award ticket redemptions
- Changes and cancellations have high fees
- Some aging fleets like 737s less comfortable
- Very limited narrow-body business class products
- Less extensive U.S. route network compared to competitors
Qantas has fantastic premium cabins and lounge access, but lower value economy fares face stiff competition.
Qantas Passenger Reviews
I’ve been a loyal Qantas customer for years and it remains my preferred airline for flying within Australia or overseas trips to Asia. The A380 and 787 long haul cabins offer some of the best service and comfort in the sky. Domestically, Qantas service and lounges are superior to budget carriers. While not the cheapest fares, Qantas provides a great overall travel experience.
Qantas Employee Reviews
Current and former Qantas employees highlight the iconic Australian brand and culture as major perks. Training is seen as top notch and produces highly skilled staff. The company actively supports diversity. Some areas for improvement include upgrading legacy technology systems and increased focus on employee wellbeing and work-life balance.
Should You Fly With Qantas?
For travelers who prioritize service, comfort and a premium flight experience, Qantas delivers. It’s a great option for flying within Australia or overseas trips to Asia and Europe. Compare fares as Qantas may be beat by cheaper carriers on economy pricing. But the onboard experience and airport lounges can make the extra cost justifiable.